The A.G.T. mission statement says that we will provide “our customers with world class products and exceptional service.” In today’s modern world, flexibility is a key to providing such service. We recently purchased a third Chevy Cruze Eco for our newest field service technician, Jim Russell. Now each of our technicians has an assigned car which is always stocked with the spare parts and tools necessary to handle virtually any type of problem a customer may be having with one of their thickness gauges. This obviously makes it very convenient and economical when it comes to scheduling our semi-annual service trips. Taking this step also improves our ability to respond quickly whenever an unexpected service visit is required, which in turn means less down time for our customers.